Chiswick Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Chiswick Man And Van provides removals, transport, loading, unloading, and related man and van services within the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair agreement for both parties. They apply to domestic and commercial work, single-item transport, part-load deliveries, furniture movement, and similar assignments. Where a service is arranged under a written quotation, booking confirmation, or agreed job specification, those documents are read together with these Terms and Conditions. If any separate written term conflicts with these terms, the separate written term will apply only to the extent of that conflict.
The customer is responsible for ensuring that all booking information is accurate, complete, and provided in good time. This includes the collection and delivery addresses, property access arrangements, parking restrictions, item descriptions, and any special handling requirements. The company may rely on the information supplied by the customer when planning the vehicle, crew size, route, and timing. If the actual job differs from the information provided, the company may charge additional fees, decline the work, or reschedule the booking, depending on the circumstances. These terms are intended to support efficient service delivery while keeping expectations realistic for both sides.
A booking becomes binding only once it has been accepted by the company and, where required, any deposit or prepayment has been received. Acceptance may be communicated by email, message, invoice, or other written confirmation. A quotation is normally based on the information supplied at the time of enquiry and may be revised if the scope of work changes. Quotations are valid only for the period stated or, if no period is stated, for a reasonable time. The customer should check the confirmed service details carefully, as the van removal service will be planned around those details.
Booking Process The customer may request a quotation by providing the relevant job details, including preferred dates, item list, access notes, and any required assistance. The company may ask follow-up questions to assess the work properly. Once the customer accepts the quotation and confirms the booking, the company will allocate resources accordingly. Changes to the booking after confirmation are subject to availability and may alter the price. The company is not obliged to proceed with a booking if the information provided is incomplete, inaccurate, or suggests that the job requires services outside the original agreement. In such cases, the customer may be offered a revised quotation or an alternative date.
It is the customer’s duty to ensure that the premises, items, and access routes are ready at the agreed time. Any delays caused by missing keys, restricted access, insufficient parking, or unprepared items may lead to waiting charges or a later arrival slot. If the customer wants the company to dismantle or reassemble furniture, wrap fragile items, or carry goods over stairs, these requirements must be disclosed in advance. The company may refuse to move unsafe, illegal, contaminated, or improperly packed items. The customer also confirms that any goods handed over for transport are lawfully owned or otherwise authorised for transfer.
In some cases, the company may provide an estimated arrival window rather than an exact time. Such estimates are made in good faith, but they are not guaranteed arrival times. Factors such as traffic, road conditions, access issues, and prior delays may affect the schedule. The company will aim to keep the customer informed where practical. However, the company will not be liable for minor delays caused by circumstances beyond its reasonable control. Where a significant change is necessary, the company may rearrange the service or offer a substitute time if available. This applies equally to man with a van assignments and larger moving jobs.
Payments Unless otherwise agreed in writing, payment is due in full on completion of the service. The company may request a deposit, partial prepayment, or immediate payment for higher-value, urgent, or unusual jobs. Accepted payment methods may include cash, bank transfer, card payment, or another method specified at the time of booking. Any invoice must be paid by the due date shown. If the customer fails to pay on time, the company may charge reasonable recovery costs, late payment interest where permitted by law, and administrative fees associated with chasing the debt.
All prices are quoted in pounds sterling unless stated otherwise. Quoted prices may be based on hourly rates, fixed fees, mileage, labour, waiting time, or a combination of these factors. The customer agrees to pay for additional work requested during the job, including extra lifting, longer travel time, additional stops, or an increased volume of goods. If parking charges, tolls, congestion-related costs, or permit fees are incurred for the customer’s job, they may be added to the final invoice if they were not already included in the quote. VAT will be charged where applicable and shown accordingly.
Where a deposit is taken, it secures the booking and may be non-refundable in line with the cancellation terms below. The company may refuse to commence or continue work if payment conditions are not met, if there is a dispute over mandatory charges, or if the customer attempts to alter the agreed terms materially at the point of service. In such circumstances, the customer may remain liable for any wasted attendance, waiting time, or costs reasonably incurred. Any discount, special rate, or promotional arrangement applies only to the specific booking for which it was granted. It does not create an ongoing entitlement to the same rate for future house move support or transport work.
Cancellations and Rescheduling The customer may cancel or request a change to a booking by giving reasonable notice. The amount refundable, if any, depends on how much notice is provided and whether any costs have already been incurred. If cancellation is made well in advance, a full or partial refund may be offered at the company’s discretion, less any non-recoverable administrative or booking costs. If the booking is cancelled with short notice, particularly after the vehicle has been allocated or the crew has started work, the company may retain the deposit or charge a cancellation fee to cover lost time and expenses.
If the customer is not present at the agreed collection point, cannot provide access, or fails to make the goods available within a reasonable time, the company may treat the booking as cancelled by the customer. In that case, the customer may be charged for the journey, waiting time, labour already performed, and any other costs reasonably incurred. Rescheduling is subject to availability and may require a revised quote if the date, timing, or workload changes. The company may also reschedule where necessary due to vehicle issues, staff availability, weather, or other operational reasons. Any refund or rearrangement will depend on the circumstances and any work already completed.
The company reserves the right to cancel or suspend a booking if the customer behaves abusively, refuses to comply with these terms, provides false information, requests illegal activity, or creates unsafe working conditions. The company may also cancel where access conditions are materially different from those disclosed and the job cannot reasonably be completed as agreed. In such cases, the company may retain payment for time spent or costs incurred before cancellation. Nothing in these terms limits any statutory rights that cannot lawfully be excluded. These provisions apply to all forms of Chiswick man and van transport and related service arrangements.
Liability The company will exercise reasonable care and skill in performing the service. However, liability is limited to the extent permitted by law. The company is not responsible for loss or damage caused by items that were already defective, inadequately packed, improperly loaded by the customer, or inherently fragile unless the company agreed in writing to handle them under special conditions. The customer is advised to protect valuable, delicate, or sentimental items by using suitable packing materials and disclosing any special handling needs before the booking is confirmed.
The company is not liable for indirect or consequential losses, including loss of profit, business interruption, missed deadlines, emotional distress, or loss arising from delayed delivery, except where such exclusion is prohibited by law. If the company is found liable for damage or loss, its liability will normally be limited to the lower of the market value of the affected item or the amount recoverable under any relevant insurance policy, subject to any statutory minimum rights. The customer must notify the company of any claim as soon as reasonably possible and provide evidence of the loss or damage. Claims may be rejected if notification is unreasonably delayed.
The customer remains responsible for supervising special items, disclosing hidden hazards, and ensuring that goods are safe to move. The company will not be liable for damage caused by faulty packaging, pre-existing defects, or instructions given by the customer that conflict with safe working practice. The company is also not liable for damage to floors, walls, lifts, stairways, or fixtures where normal careful handling was made difficult by tight access, unstable structures, overweight items, or inadequate preparation by the customer. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. These limitations support a practical removal service terms framework while remaining lawful.
Waste Regulations and Prohibited Items The company operates in accordance with applicable UK waste and environmental rules, including requirements relating to controlled waste, fly-tipping prevention, and lawful disposal. The company is not licensed to remove or dispose of waste unless that service is clearly agreed in advance and carried out in compliance with the relevant regulations. The customer must not place hazardous, toxic, explosive, illegal, or contaminated materials in the load unless the company has expressly agreed and is legally permitted to handle them. Prohibited items may include, without limitation, asbestos, gas bottles, fuel, chemicals, biological waste, medicines, and any item requiring specialist licensing or treatment.
If the customer requests disposal or clearance as part of the job, the company may require written confirmation of the items and their origin. The customer warrants that all items handed over are lawfully possessed and may be transferred, transported, or disposed of as instructed. Where waste is involved, the customer may be required to provide additional information to support compliance, including descriptions, classification details, and any needed paperwork. The company may refuse to carry waste if doing so would breach environmental law, exceed available licensing, or create a health and safety risk. Any disposal fee quoted separately is based on the information supplied and may change if the volume or type of waste differs from what was declared. This applies equally to van and man collection work that includes clearances or refuse transport.
The customer agrees not to misdescribe waste as ordinary household items in order to obtain a cheaper transport rate. The company may suspend or terminate the service if undeclared waste is discovered or if the load contains restricted items. The customer may remain responsible for any fines, penalties, clean-up costs, or regulatory consequences caused by inaccurate declarations or unlawful disposal instructions. Where the company is required to return, separate, quarantine, or report materials because of a compliance issue caused by the customer, reasonable additional charges may apply. The company expects all customers to act honestly and in a way that supports proper environmental handling of materials.
Insurance, Risk, and Completion Risk in the goods ordinarily passes to the company only while the items are being physically handled by the company’s team and only to the extent covered by these terms and any applicable insurance. The customer should retain adequate insurance for items of special value, including antiques, artwork, jewellery, collectibles, documents, and irreplaceable possessions. If the customer asks the company to work without full packaging or with unusual access limitations, the customer accepts the increased risk associated with that instruction. The company may refuse to move items that are too heavy, too fragile, or too dangerous for safe manual handling. Completion of the job occurs when the agreed items have been delivered to the agreed location and any further obligations, such as unloading, have been completed unless otherwise stated.
Any claim for damage must be supported by photographs, item descriptions, proof of value, and prompt written notice. The company may inspect any affected goods before repair, replacement, or disposal. If the customer arranges third-party repairs or replacement before the company has had a reasonable opportunity to investigate, the claim may be affected. The company is not responsible for delays caused by force majeure events, including severe weather, accidents, traffic disruption, strikes, government restrictions, road closures, or other events outside reasonable control. In those situations, the company may delay, reroute, suspend, or cancel the service without incurring liability beyond any non-excludable legal duty. These provisions are intended to be consistent with a professional man and van service offering.
Governing Law and General Terms These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force. No waiver of any breach will operate as a waiver of any later breach. The company may update these terms from time to time, and the version in force at the time of booking will apply unless a later written change is agreed.