Terms and Conditions

Chiswick Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Chiswick Man and Van provides removal, man and van, transport and related services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services unless we agree alternative terms in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company booking the services.

Services means any removal, man and van, transport, loading, unloading, packing, furniture dismantling or reassembly, or related services provided by Chiswick Man and Van.

Vehicle means any van or other vehicle used by us to perform the services.

Goods means the items which you request us to move, transport, handle or store.

2. Scope of Services

Chiswick Man and Van provides man and van and removal services primarily within the local and wider UK area, together with related services such as loading, unloading and basic furniture dismantling and reassembly where agreed in advance.

The specific scope of services for each booking, including any special requirements, is confirmed at the time of booking. We will only provide services as described in our confirmation, unless otherwise agreed in writing.

3. Booking Process

3.1 You may request a quote by providing accurate information about the addresses, access conditions, parking arrangements, size and type of property, list or approximate volume of goods, and any special items such as pianos, safes or large appliances.

3.2 Any quote we provide is based on the information you supply. If that information is incomplete or inaccurate, we may adjust the price or, if necessary, refuse to carry out the work or stop work in progress.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quoted price, time and date, subject to any deposit or prepayment requirements explained at the time of booking.

3.4 We reserve the right to refuse a booking where we reasonably consider that the work would be unsafe, unlawful, unsuitable for the services we offer, or beyond our capacity.

4. Access, Parking and Your Responsibilities

4.1 You are responsible for ensuring proper access and suitable parking for our vehicle at both collection and delivery addresses. Any parking restrictions, permits or charges must be disclosed to us in advance and arranged or paid for by you.

4.2 If suitable access or parking is not available, we may need to park further away, take additional time or equipment, or, in extreme cases, be unable to complete the work. Additional time or costs incurred because of access or parking issues may be charged to you.

4.3 You are responsible for protecting floors, carpets, walls and other surfaces if you require extra protection. While we will take reasonable care, we are not liable for normal wear and tear, scuffs or marks that can reasonably be expected during a removal.

4.4 You must ensure that you or an authorised representative is present at both collection and delivery to supervise, give instructions and sign any paperwork. If no representative is present, we will complete the work as we consider appropriate, and our decision on the method of moving and positioning goods will be final.

5. Packing and Preparation of Goods

5.1 Unless agreed otherwise, you are responsible for packing, securing and labelling all goods in suitable containers. Fragile items must be properly wrapped and clearly marked as fragile.

5.2 We are not liable for damage to goods that are inadequately or improperly packed by you or a third party. This includes items transported in open or partially closed containers, or bundled together without protection.

5.3 You must empty, disconnect and defrost appliances such as fridges, freezers and washing machines before the move. We are not responsible for damage arising from goods left inside appliances, or from leaks and spillages.

5.4 Unless agreed as part of the booking, we do not disconnect or reconnect appliances, gas, electrical or plumbing installations.

6. Items We Do Not Carry

6.1 We do not carry the following items, and you must not include them in goods to be moved.

Perishable or refrigerated goods.

Any flammable, explosive or dangerous goods including gas cylinders, fuel, paints, solvents, fireworks or chemicals.

Illegal items or substances.

Cash, jewellery, watches, precious metals, securities, passports, important documents or other high value items.

Animals, livestock or plants that require special conditions.

6.2 If you include any of the above without our knowledge, you do so at your own risk, and you will be responsible for any loss, damage, cost or liability we incur as a result.

7. Price, Payments and Waiting Time

7.1 Our prices may be quoted as a fixed price based on the information you provide, or on an hourly rate with a minimum charge. Any such basis will be clearly explained at the time of booking.

7.2 Additional charges may apply for:

Work outside normal hours where not previously agreed.

Delays caused by you, your agents or third parties, including waiting time at collection or delivery addresses.

Extra flights of stairs, long carries over distance, or the absence of a suitable lift where not disclosed at booking.

Handling unusually heavy, bulky or awkward items, or items requiring special equipment.

7.3 Waiting time caused by keys not being available, properties not being ready, or third party delays such as agents or landlords may be charged at our prevailing hourly rate.

7.4 Payment terms will be stated at the time of booking. We may require a deposit or full payment in advance. Any balance is due on completion of the services unless we have agreed different terms in writing.

7.5 We reserve the right to charge interest on overdue amounts at the statutory rate applicable under UK law until payment is received in full.

8. Cancellations, Amendments and Postponements

8.1 You may cancel or amend your booking by giving us as much notice as possible. Because we reserve vehicle time and staff for your job, cancellation charges may apply.

8.2 Unless otherwise agreed, the following cancellation terms apply for standard domestic moves.

More than 7 days before the booked date: no cancellation fee, and any deposit may be refunded or transferred.

Between 48 hours and 7 days before the booked date: we may retain all or part of any deposit, or charge up to 50 percent of the quoted price.

Less than 48 hours before the booked date or on the day: up to 100 percent of the quoted price may be charged.

8.3 If you wish to postpone your booking, we will try to accommodate the new date subject to availability. At our discretion we may treat a postponement as a cancellation and rebooking where it involves significant change or short notice.

8.4 We may cancel or reschedule the services if we are unable to perform them due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, illness, vehicle breakdown, or safety concerns. In such cases, our liability is limited to refunding any amounts you have paid for services not yet provided, or rebooking at a mutually convenient time.

9. Our Liability and Limits

9.1 We will exercise reasonable care and skill in providing the services. However, we are only liable for loss or damage to goods or property arising from our negligence or breach of contract, and subject to the limitations below.

9.2 We are not liable for:

Loss or damage arising from your failure to pack goods properly.

Loss or damage to items that are already damaged, defective, excessively worn or unstable.

Loss or damage to the contents of boxes, drawers or containers that we did not pack.

Damage to furniture or items that require disassembly or reassembly, unless we carried out that work and were negligent.

Damage to goods where moving them was carried out at your express instruction against our advice, and the potential risk was explained.

Loss or damage to property where structural weaknesses, poor condition, hidden defects or poor construction play a part.

9.3 Our total liability for loss of or damage to goods, or for property damage, whether arising in contract, tort or otherwise, is limited to a reasonable amount having regard to the value of the move and the price paid for the services, except where liability cannot be limited under applicable law.

9.4 We are not liable for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or any non-financial loss, even if foreseeable.

9.5 We do not provide insurance as an insurance broker. It is your responsibility to arrange adequate insurance cover for your goods for the duration of the move if you require it.

10. Claims and Complaints

10.1 You must inspect your goods and property as soon as reasonably possible after completion of the services.

10.2 Any visible loss or damage should be notified to us at the time of completion or within a reasonable short period afterwards. Failure to do so may affect our ability to investigate and may reduce or extinguish any liability we may have.

10.3 Any complaint about our services should be made in writing, providing full details of the booking, what took place and the loss or damage alleged. We will review your complaint and respond within a reasonable period.

11. Waste, Disposal and Environmental Regulations

11.1 Chiswick Man and Van is not a general waste carrier and will only remove items classified as waste where this has been agreed in advance and is compliant with UK waste regulations.

11.2 We will not remove hazardous, clinical or prohibited waste. Items such as paints, chemicals, asbestos, gas bottles and similar materials must be disposed of through appropriate licensed facilities arranged by you.

11.3 Where we agree to take items for disposal, you confirm that you have the right to dispose of them and that they are not hazardous. We may charge additional fees for disposal, recycling, tip charges and labour involved in segregating or loading such items.

11.4 Any fly-tipping or unlawful dumping is strictly prohibited. We will only dispose of waste at authorised sites in accordance with UK regulations.

12. Customer Obligations and Indemnity

12.1 You warrant that you are the owner of the goods or are authorised by the owner to enter into this agreement.

12.2 You agree to indemnify us for any loss, damage, fines or expenses we incur as a result of:

Your breach of these Terms and Conditions.

Your providing inaccurate or incomplete information.

Your inclusion of prohibited items or hazardous materials in the goods.

Any claim by a third party alleging that you did not have the right to move or dispose of goods.

13. Data Protection and Privacy

13.1 We will collect and use your personal data only for the purposes of providing and administering our services, handling payments, managing bookings and dealing with any queries or complaints.

13.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with partners or subcontractors where necessary to deliver the services you have requested.

14. Subcontracting

14.1 We may use carefully selected subcontractors or agents to carry out all or part of the services. Our obligations to you remain governed by these Terms and Conditions, and you agree that we may delegate tasks to third parties where reasonably necessary.

15. Delay and Events Beyond Our Control

15.1 We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, road traffic incidents, road closures, public transport disruption, strikes, civil unrest, acts of terrorism, or compliance with legal obligations.

15.2 Where such events occur, we will make reasonable efforts to minimise disruption and, where possible, agree a new date or time for the services.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales.

16.2 You and Chiswick Man and Van agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed to be deleted and the remaining provisions will continue in full force and effect.

17.2 No failure or delay by us to exercise any right or remedy under these Terms and Conditions will constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and Chiswick Man and Van in relation to the services and supersede any prior agreements, understandings or representations, whether oral or written.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.